Volunteer Front Desk and Administration
Date Posted: 14th January 2022
Closing date:
25th April 2024
Location:
141 High Street, Mussleburgh
More about the job:
Person Specification
- Excellent verbal communication including telephone skills while being friendly and approachable.
- Efficient IT literacy skills including MS Office, email, internet and experience in working with database systems.
- Ability to work within busy office environment while managing time effectively.
- Ability to monitor and maintain work to standards required by Citizen’s Advice Scotland.
- Ability to work with own intuition and as well as part of the larger team.
- Be able to give and receive constructive feedback objectively.
- Have an understanding of and commit to the aims and principles of the Musselburgh Citizens Advice Bureau.
Operational Responsibilities
- Answer incoming telephone calls and take voicemails off answering machine.
- Pass on client messages for other members of bureau staff.
- Book and cancel appointments where appropriate in 10to8 system.
- Signpost to client to other agencies where appropriate.
- Maintain confidentiality of client and their contact with Musselburgh Citizen’s Advice Bureau.
- Keep updated on relevant policies and procedures of Musselburgh Citizen’s Advice Bureau.
- Ensure that all work is completed following the policies and procedures of Musselburgh Citizen’s Advice Bureau.
- Ensure that client case contacts are completed to required standard.
- Completing postal tasks and updating recording systems.
- Dispose of all confidential documents appropriately.
- Consult with General Advice Manager appropriately and work collaboratively with other colleagues.
- Complete any other relevant duties as required by General Advice Manager
- Abide by all health and safety guidelines and share responsibility or own safety and that of colleagues.
Professional Development
- Complete relevant internal and external training as identified by General Advice Manager.
- Attend relevant internal and external meetings as identified by General advice Manager.
- Prepare for and attend all support and supervision meetings as appropriate.
How to apply:
For further details and information on how to apply, please contact info@musselburghcab.org.uk