Volunteer Front Desk and Administration

Volunteer Front Desk and Administration

Date Posted: 14th January 2022

Closing date:

24th May 2024


141 High Street, Mussleburgh

More about the job:

Person Specification

  • Excellent verbal communication including telephone skills while being friendly and approachable.
  • Efficient IT literacy skills including MS Office, email, internet and experience in working with database systems.
  • Ability to work within busy office environment while managing time effectively.
  • Ability to monitor and maintain work to standards required by Citizen’s Advice Scotland.
  • Ability to work with own intuition and as well as part of the larger team.
  • Be able to give and receive constructive feedback objectively.
  • Have an understanding of and commit to the aims and principles of the Musselburgh Citizens Advice Bureau.

Operational Responsibilities

  • Answer incoming telephone calls and take voicemails off answering machine.
  • Pass on client messages for other members of bureau staff.
  • Book and cancel appointments where appropriate in 10to8 system.
  • Signpost to client to other agencies where appropriate.
  • Maintain confidentiality of client and their contact with Musselburgh Citizen’s Advice Bureau.
  • Keep updated on relevant policies and procedures of Musselburgh Citizen’s Advice Bureau.
  • Ensure that all work is completed following the policies and procedures of Musselburgh Citizen’s Advice Bureau.
  • Ensure that client case contacts are completed to required standard.
  • Completing postal tasks and updating recording systems.
  • Dispose of all confidential documents appropriately.
  • Consult with General Advice Manager appropriately and work collaboratively with other colleagues.
  • Complete any other relevant duties as required by General Advice Manager
  • Abide by all health and safety guidelines and share responsibility or own safety and that of colleagues.

Professional Development

  • Complete relevant internal and external training as identified by General Advice Manager.
  • Attend relevant internal and external meetings as identified by General advice Manager.
  • Prepare for and attend all support and supervision meetings as appropriate.

How to apply:

For further details and information on how to apply, please contact info@musselburghcab.org.uk